Top 10 Tips to Reduce Conflict

1	Train managers to get to the bottom of performance problems. If managers are unable to determine the cause and solution to problems, conflict between employees and managers can escalate significantly and quickly.
2	Understand that conflict is inevitable, costly and preventable---address conflict before it happens with pro-active training and organizational development.
3	Managers should ensure that any employee who has been through a conflict situation feels closure to the situation.
4	Never procrastinate with a performance problem. If you don't address the issue when it arises, staff will question whether you are doing anything at all, consistency levels and motivation may decrease.
5	Remember and emphasize the difference between “Deed” and “Doer”.
6	Go out of your way to mention quality performance, loyalty and effort.
7	Train! It costs 30-150% of an employee’s salary to replace him/her.
8	PNP=Positive-Negative-Positive: This can be a good tool for providing feedback.
9	Most employees will find any discussion about inappropriate performance to be unpleasant. Listen, be respectful, do not lose control and do not become defensive.
10	Take our free “Safe Workplace Audit”© and learn more about how Synergy Development & Training L.L.C. can help meet your organizational and training needs.